A significant number of people, and specially lower income population who leave in the development countries and in rural areas, are bankless. Many of them cannot afford opening a bank account while all spend every day paying bills and buying food. In the same time, may of these people have mobile phones.

The Mobile banking service is a medium that can integrate the bankless people and, in the same time, make reasonable growth and good profit for the banks. It can be used by customers already have their account opened in the Bank, and by bankless people who do not have an opened bank account.

Applicata Mobile banking solution provides different channels to the customers:

• IVR channel for retrieving general information for the Bank and for querying customer's accounts
• SMS and USSD channels for retrieval and transactional operations

The Mobile Wallet function in the solution maintains an account for each user of the service in its database and processes all transactions related to this account. The Mobile Wallet account is associated with the MSISDN of user’s cell phone. The Mobile Wallet account can be used for:

• Transferring the amount in this account, fully or partly, to other people, friends and family members
• Cashing back the amount in this account, fully or partly, at a Bank branch or kiosk
• Using the amount in the account as means of payment for merchants, etc.

Applicata Mobile Banking solution comes with four physical configuration alternatives: Recoverable, Cold Standby, Hot Standby, and Fail Safe. The configuration alternatives allow selecting of a solution that best balances the the business requirements and the costs of the system in accordance with the risks and the likely consequences of service or information non-availability.